Conversations At Work Download Ebook PDF Epub Online

Author : Tim Baker
Aubrey Warren
Publisher : Springer
Release : 2016-04-29
Page : 250
Category : Business & Economics
ISBN 13 : 1137534184
Description :


Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.


Author : Sue Clark
Mel Myers
Publisher : Management Books 2000
Release : 2007
Page : 258
Category : Business communication
ISBN 13 : 9781852525408
Description :


Difficult conversations can be highly destructive both for the people involved and for the business as a whole. This book provides a radical new approach to reflecting on and carrying out difficult conversations. Exercises and examples are provided throughout.


Author : Sherry R Smith
Publisher : Independently Published
Release : 2018-12-16
Page : 44
Category : Business & Economics
ISBN 13 : 9781791797744
Description :


Tough workplace conversations are difficult to handle, and this is why most of us try to avoid it. When you avoid tough conversation, you lean into vulnerability instead of doing good office work. If you have to deal with tough conversation regularly, then this book is for you. If you are looking for a complete tough conversation handbook, then this book offers a step-by-step approach to having those conversations with less stress and more success. This book offers a respectful and realistic approach on how to anticipate and engage in these encounters in a way that will achieve the best results for everyone involved.Whether you are an employee, coworker or the boss, you need to have tough conversations from time to time. This tough conversation guide can help you bite the bullet and say what needs saying. Unlike most books on the subject, this tough conversation guide is brief, to the point and easy to understand. This tough conversation book offers realistic and simple dialogues that employees and managers can use to facilitate direct, clear interactions with each other. One of the biggest obstacles of tough conversation is fear. Eliminating fear can make you better at tough conversation and this book shows you how to replace fear with courage and confidence.This book makes you confident and provides tools and tactics to navigate the tough conversation confidently and effectively. This solution-oriented, practical book describes some of the most common work-related communication problems most employees are likely to encounter. This tough conversation book is for both employees and managers who can use the guidance provided in the book to protect themselves and their organizations. Once you master the skills mentioned in this book, you will find all your conversations becoming easier, less stressful and more fruitful and productive.


Author : Larry Reynolds
Publisher : Troubador Publishing Ltd
Release : 2015-10-28
Page : 120
Category : Business & Economics
ISBN 13 : 1784624292
Description :


This practical book will help you to master the key conversations you need to create a high performing team where people love to work. Do you manage a team of people? Do you want some useful tips for getting your people to deliver consistently great results? This practical book will help you to master the key conversations you need to create a high performing team. This book doesn’t just tell you what to do – it shows you the practical steps you can take to make a habit of courageous conversations at work. Courageous Conversations provides steps on how to deliver great feedback, set clear, properly resourced objectives, build trust, motivate even the most disengaged staff, lead problem-solving conversations that deliver measurable and positive progress, and coach people for higher levels of performance. It also explains when and where you should use courageous conversations. Whether you want to tackle the under-performers, engage the high performers, or help everyone in the team to find more fulfilment at work, Courageous Conversations is the book for you.


Author : Maureen Collins
Publisher : Penguin Random House South Africa
Release : 2010-11-05
Page : 128
Category : Business & Economics
ISBN 13 : 1770201335
Description :


The quality of our relationships, both at work and in other areas of our lives, is defined by the quality of our conversations. Every manager knows what difficult conversations feel like: with employees who consistently underperform, with senior managers who give destructive feedback, or with toxic colleagues whose behaviour poisons the workplace. They also know that when they delay or avoid these conversations, allowing frustration and anger to build up, they may find themselves facing emotional outbursts in which accusation and blame replace calm thinking and clear dialogue. When difficult conversations are handled poorly, relationships, careers and even the success of a business can be badly compromised. Straight Talk explains a step-by-step process that managers can use to plan conversations in which they feel safe to talk to almost anyone about almost anything. The book includes extensive examples and detailed dialogue for a range of recognisable, real conversations. Using the process, managers will find that they can plan and hold conversations that never seemed possible, and that they will be able to reach agreement on changes in behaviour they never thought probable. Based on the author’s practical experience, and developed and field-tested with several thousand managers at various levels and in all sectors of industry, this is a process that works. No manager can afford to do without it.


Author : Susan Scott
Publisher : Penguin
Release : 2004-01-01
Page : 287
Category : Business & Economics
ISBN 13 : 0425193373
Description :


Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate.


Author : Tim Baker
Aubrey Warren
Publisher : Springer
Release : 2016-04-29
Page : 250
Category : Business & Economics
ISBN 13 : 1137534184
Description :


Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.


Author : Douglas Stone
Sheila Heen
Publisher : Penguin
Release : 2010
Page : 315
Category : Psychology
ISBN 13 : 0143118447
Description :


The authors cover difficult situations in both personal and professional life.


Author : Rob Kendall
Publisher : Watkins Media Limited
Release : 2016-09
Page : 224
Category : Business communication
ISBN 13 : 1780289170
Description :


Whatever your job you need to communicate with others, as even when your intentions are sound, the impact of a bad conversation can be highly destructive. If people in your work community form a negative opinion of you, they stop properly listening. Rob explains how and why your career success can depend so much on good communication at work. Through a series of accessible and easy-to-follow techniques, Workstorming will help you to avoid the pitfalls that sabotage conversations even when they've started well. It outlines four fundamental 'tricky situations' that are recognizable to us all: The Tangle, The Big Argument, The Bad Place and The Lock Down and shows how to tackle them. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming , there is a cast of characters placed in a variety of situations in which they experience conversations go wrong. Using five simple 'warning signs' to watch out for Rob explains how the characters could change the way they speak and listen in order to achieve a positive outcome.


Author : Diane a. Ross
Kathryn Calhoun
Publisher :
Release : 2013-04
Page : 320
Category : Business & Economics
ISBN 13 : 9780991811304
Description :


"A practical approach to difficult conversations in the workplace, with lots of real-life examples to keep the reader investing their time and - can you believe it? - it's actually fun to read." - Yvonne Mann, President, LeaderShifts "Helpful, concrete examples written in practical lay terms. This book will help anyone who chooses to read it." - Chris Dragseth, Director (retired), Service Canada, Human Resources and Skills Development Difficult Conversations at Work: Go from "Nightmare" to "No Problem" As a former lawyer, Diane A. Ross thought she was a difficult conversations expert... so why was she still struggling through those dreaded "tough talks" with her coworkers and colleagues? So began her revelation: the communication skills that knocked 'em dead at the negotiating table were actually destructive to her workplace relationships. Conflicts went unresolved, productivity was stifled, and communication suffered - big time. Sound familiar? The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work is the answer for anyone who has ever wrestled with managing difficult conversations in the workplace. It's full of real-life, easy-to-implement strategies that have stood the test of time. Diane A. Ross' breezy writing style and upbeat sense of humor make this book a fun and informative read that promises to help you create real and lasting change in the workplace (so if you're looking for a dry, bore-me-to-tears-yawn-fest academic-style textbook, please look elsewhere!). Learn to: - Talk so that you are heard - Overcome the "difficult conversation jitters" - Disarm hostile coworkers - and even your boss - Boost communication within your team - Get what you want at work Handling Difficult Conversations Is About to Get a Whole Lot Less Scary/Stressful/Panic-Attack-Inducing If you have ever struggled with a coworker who wasn't pulling their weight or gotten butterflies asking for time off, this book is for you. If you have ever been faced with an unmotivated employee or a team leader who takes credit for your work, this book is for you. Whether you're dealing with a cubicle-mate with B.O., an employee stealing office supplies, a whole department getting laid off, or a team-member who always flies off the handle, The Elephant in the Office is going to get your difficult conversations moving in the right direction. Each chapter is full-to-overflowing with simple step-by-step tips backed by real-life examples, so you can see these strategies in action. Who Should Buy This Book? If you have ever had to cope with: - Anxiety asking for a raise or vacation time - Stress over having to fire someone, discuss employee performance, or give bad news - An overbearing boss - A coworker not pulling his or her weight - A smelly, dirty, crude, rude (or otherwise icky) team-member - Passive-aggressive, antagonistic, or just plain difficult coworkers or employees ...then you need this book! The Elephant in the Office is ideal for individuals hoping to achieve more in the workplace as well as executive teams and HR managers who want the very best from their employees. Handling difficult conversations is about to become a heck of a lot less painful, my friends! You're one good read away from better workplace dynamics, increased productivity, less stress, and more of what you want - out of work and out of life.


Author : Alissa Carpenter
Publisher : Red Wheel/Weiser
Release : 2020-05-11
Page : 256
Category : Business & Economics
ISBN 13 : 1632657694
Description :


Named a Best Nonfiction Book of 2020 by Cosmopolitan! For anyone who has ever felt their voice isn't heard at work. This is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity. Too often, people avoid difficult conversations; but these discussions often need to happen to bring people together so we can all succeed. There’s no denying that our workplaces are more diverse than ever. Age, race, gender—there are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations. But how do we do this? If we all think, feel, and act so differently, how do we get anything done? The first step is recognizing that these differences exist. And that they’re here to stay. We need to respect and embrace our varied viewpoints, and then we can start to communicate across (not against) them. How to Listen and How to be Heard shows you how to bridge the conversation gap and use your unique voice to start powerful conversations. This book is about learning how to communicate with, through, and alongside what makes us different. It’s about open dialogue and practical tools that get everyone on the same page—or at least in the same room. It’s not about quick fixes or the absence of conflict; it’s about working toward authentic communication in the workplace—for managers, employees, and colleagues from all fields. It’s about remembering that we’re all here to work together.


Author : Joan Dalton
Publisher :
Release : 2016
Page : 84
Category : Communication
ISBN 13 : 9780980777246
Description :



Author : Ellen E. Vacco
Paula M. Jablon
Publisher :
Release : 2007-01-01
Page : 80
Category : Education
ISBN 13 : 9781564205896
Description :



Author : Richard Gallagher
Publisher : AMACOM
Release : 2009-06-15
Page : 240
Category : Business & Economics
ISBN 13 : 0814410162
Description :


Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what’s wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You’ll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you’re on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.


Author : Darren Hill
Alison Hill
Publisher : John Wiley & Sons
Release : 2016-05-16
Page : 264
Category : Business & Economics
ISBN 13 : 0730327000
Description :


A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.


Author : Holly Weeks
Publisher : Harvard Business Press
Release : 2010-05-20
Page : 256
Category : Business & Economics
ISBN 13 : 1422166457
Description :


Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.


Author : Rob McPhun
Publisher : Powerhouse Publications
Release : 2018-12-24
Page : 128
Category : Psychology
ISBN 13 : 9781999613778
Description :


WANT TO DISCOVER HOW TO HANDLE DIFFICULT CONVERSATIONS? - THEN READ ON! Do you worry about having challenging conversations with others? Do you get annoyed by the things your colleagues do at work and wish you felt confident enough to speak to them?Are you having those difficult conversations with under-performing team members that you know you should? Are your managers failing to address issues in the work-place?Conflict is an inevitable part of living and working closely with others and is very rarely fully resolved. However, it can be successfully MANAGED. This leads to productive, successful and long-lasting relationships.Functional conflict and conversations (as opposed to dysfunctional ones) are the life-blood of building trust and transparency in any relationship. This then enhances honest interaction in the future.Whether you have concerns about dealing with a dysfunctional team at work which managers are failing to address, or an issue on a personal level, this book will help you with a practical framework.The models, tips and strategies in this book will give you tried and tested methods for approaching those conversations that you know you should be undertaking - helping you manage them with confidence and ease. By following Rob McPhun's structured process, you will overcome your fears, reduce your stress, and be able create a culture of trust and empowerment as well as engaging your team. This, in turn, will lead to increased productivity, higher team retention rates and reduced costs. Many experts look at WHAT you need to do. This book gives you lots of practical tips and strategies that will assist you with HOW to manage challenging conversations so you can stay in control.


Author : David Lee
Publisher :
Release : 2019-09-05
Page : 84
Category :
ISBN 13 : 9781086572414
Description :


Perhaps the biggest challenge-and the biggest source of stress-for most people in the workplace is dealing with difficult people and having difficult conversations. Dealing with a Difficult Co-worker, and future volumes in the Courageous Conversations at Work series, are each designed to present the reader with techniques and guiding principles for bringing up difficult issues in an entertaining story-based format. This series is also designed to be used by training and development professionals as the foundation for in-house seminars, where each story could be used to engage learners in a facilitated conversation or workshop on how to address the particular issue raised in that story.TABLE of CONTENTSSECTION ONEAbout This SeriesIntroductionWhere This Comes From and What That Has to Do With YouHow to Make the Most of ThisSECTION TWODid He Really Just Say That?From Ruminating to Plotting RevengeComing to My SensesSo What Does "Address an Issue Directly" Actually Look Like?What Do I Share And What Do I NOT Share?What's The Outcome I Desire?Transforming a Counterproductive Outcome Intention to a Productive OneStarting the Conversation Off on the Right FootWhat If It All Goes Wrong?How Do You Manage Up When Your Boss Isn't Likely to Care?Doesn't All This Worst Case Scenario Thinking Just Add To Your Stress?It's Game On...Why Did I Choose This for My Declaration/Invitation?Sam RespondsWas He Really Telling the Truth?What Can We Learn From Sam's Response?Where NOT To Go From HereGauging Someone's Comfort with Open, "Deep" ConversationTrue Confession TimeLet's End This Off on a High NoteSECTION THREEWhat Can We Learn From This Story?A Quick Review and Reminders For Future Courageous ConversationsNext StepsABOUT THE AUTHOR: David Lee, the founder of [email protected], works with employers who want to improve employee engagement, productivity, and customer service through his consulting, coaching, and training. He has worked with organizations and presented at conferences both domestically and abroad.Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message: "Every better business result you want requires having a better conversation."COMMENTS FROM SEMINAR PARTICIPANTS"Your presentation on Constructive Conversations got rave reviews and I hope we can bring you back to Granite State College again soon!"Beth Dalzell, Granite State College, NHYour program on Constructive Conversations was THE most memorable seminar I've ever attended, and I've been to a lot of training and a lot of school.Ingrid Lederman, DDJ Capital Management, LLC, Waltham, MA"It's an educational privilege and pleasure to learn from David Lee! When he's presenting to audiences large and small his insights about workplace dynamics, leadership, and striving for our personal best resonate with everyone. David provides invaluable aha moments that translate into actionable takeaways. He always exceeds expectations, leaving participants wanting more. Equally impressive are David's small group and team facilitation skills. Having participated in several of David's sessions with my C-suite colleagues, I've witnessed David's strong listening skills and ability to synthesize information and appropriately direct (and re-direct) conversations. Because he has the ability to build trust and rapport quickly, it affords him the necessary gateway for a deep dive into pertinent issues. His presence and unique coaching style lead to worthwhile learning for everyone. Five stars for David Lee!" Lisa Drew McIlwain, Southern Maine Health Center, ME


Author : SkillsUSA
Publisher :
Release : 2021-05-03
Page :
Category :
ISBN 13 : 9780933263864
Description :



Author : Patrick King
Publisher : Createspace Independent Publishing Platform
Release : 2016-10
Page : 156
Category : Business communication
ISBN 13 : 9781539183037
Description :


Conversation Tactics Book 4 focuses on the role communication plays in office politics and dealing with co-workers.