Crucial Accountability Tools For Resolving Violated Expectations Broken Commitments And Bad Behavior Second Edition Paperback Download Ebook PDF Epub Online

Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw-Hill Professional
Release : 2013-05-24
Page : 336
Category : Business & Economics
ISBN 13 : 0071829318
Description :


Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft


Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw Hill Professional
Release : 2011-09-16
Page : 288
Category : Business & Economics
ISBN 13 : 0071772200
Description :


The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive


Author : Kerry Patterson
Joseph Grenny
Publisher : Grand Central Publishing
Release : 2011-04-11
Page : 288
Category : Business & Economics
ISBN 13 : 0446585440
Description :


A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.


Author : Kerry Patterson
Joseph Grenny Et Al.
Publisher : Tata McGraw-Hill Education
Release : 2007
Page : 312
Category : Influence (Psychology)
ISBN 13 : 9780070222922
Description :


Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters. By drawing from the skills of hundreds of successful influencers and combining them with five decades of the best social science research, Influencer shares eight powerful principles for changing behaviors principles almost anyone can apply to change almost anything.


Author : Michael Lopp
Publisher : "O'Reilly Media, Inc."
Release : 2020-05-13
Page : 198
Category : Business & Economics
ISBN 13 : 1492045640
Description :


Many people think leadership is a higher calling that resides exclusively with a select few who practice and preach big, complex leadership philosophies. But as this practical book reveals, what’s most important for leadership is principled consistency. Time and again, small things done well build trust and respect within a team. Using stories from his time at Netscape, Apple, and Slack, Michael Lopp presents a series of small but compelling practices to help you build leadership skills. You’ll learn how to create teams that are highly productive, highly respected, and highly trusted. Lopp has been speaking and writing about this topic for over a decade and now maintains a Slack leadership channel with over 13,000 members. The essays in this book examine the practical skills Lopp learned from exceptional leaders—as a manager at Netscape, a senior manager and director at Apple, and an executive at Slack. You’ll learn how to apply these lessons to your own experience.


Author : Henry J. Evans
Publisher : CornerStone Leadership Inst
Release : 2008-10
Page : 101
Category : Business & Economics
ISBN 13 : 9780981924205
Description :


"Looking to achieve greater results by creating a high-accountability culture in your organization? This book shows you how! By implementing this Accountability process, you can take your team to new levels of excellence. The practical methods outlined in this book will guide you to increase your personal and organization's success". --book cover.


Author : Greg Bustin
Publisher : McGraw Hill Professional
Release : 2014-02-07
Page : 256
Category : Business & Economics
ISBN 13 : 007183138X
Description :


Best practices for using accountability, trust, and purpose to turn your long-term vision into reality Accountability explains why the “carrot-and-stick” approach doesn’t work—and describes how to build and sustain a culture based on shared beliefs, positive action, and internal leadership development. The author’s conclusions are based on data resulting from his work with more than 3,000 executives worldwide, plus exclusive interviews with Fortune's Most Admired Companies and Best Places to Work. Greg Bustin has written a monthly bulletin about leadership and accountability that goes to more than 4,000 managers/executives. He speaks about 50 times per year in the U.S., Canada, and the UK and is one of the top-rated Vistage speakers. He also gives workshops and webinars on planning, execution, and accountability to business owners and leaders in the U.S. and Canada.


Author : Jon P Bloch
Publisher : Simon and Schuster
Release : 2013-03-18
Page : 150
Category : Self-Help
ISBN 13 : 1440563284
Description :


Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.


Author : Travis Bradberry
Jean Greaves
Publisher : TalentSmart
Release : 2009
Page : 255
Category : Business & Economics
ISBN 13 : 0974320625
Description :


Presents a step-by-step guide for increasing emotional intelligence through four core principles: self-awareness, self-management, social awareness, and relationsip management.


Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw Hill Professional
Release : 2004-08-26
Page : 284
Category : Business & Economics
ISBN 13 : 9780071446525
Description :


The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.


Author : Joseph Grenny
Kerry Patterson
Publisher :
Release : 2013
Page : 336
Category : Electronic books
ISBN 13 :
Description :


Offering the tools for improving relationships in the workplace and in life; this book teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and; in fact; even strengthens it. --


Author : Sam Silverstein
Publisher : Sound Wisdom
Release : 2020-11-09
Page : 192
Category : Business & Economics
ISBN 13 : 164095175X
Description :


“We are responsible for things…but we are accountable to people. When we discover our own unique purpose, and then make and keep personal commitments that support that purpose, that is accountability. If everyone in the Accountability Circle makes and keeps those commitments, then accountability becomes a way of life.” –Sam Silverstein THE ACCOUNTABILITY CIRCLE gives you a trusted group of Accountability Partners for your life, your career, and your business. They support you in identifying and acting on your Purpose, your Mission, and your Values…and you support them in turn. THE ACCOUNTABILITY CIRCLE is where you go to become the best person you can be. It is much more than a mastermind group. It goes far deeper than networking and sharing best business practices. It is about becoming a truly accountable person and a leader in your own life. THE ACCOUNTABILITY CIRCLE goes far beyond your current “circle of friends” … and creates a powerful group of allies who are focused on your best interests, based on your unique purpose and mission. THE ACCOUNTABILITY CIRCLE is the ultimate personal development strategy and the critical leadership advantage. We all want to reach our potential, become the best version of ourselves, and get the most we possibly can out of life. We all want to maximize our impact and leave a legacy that inspires other people to be their best. For most of us, the problem is not that we are not trying to be our best. The real problem is that we are unable to see and understand fully what our very best can be. We may think that we have to create our own solutions and cannot ask for help. However, this vision of a self-reliant accountability is wrong. In fact, everything we have been taught about accountability is wrong. Accountability is not about having to prove ourselves, create some original idea, or live an independent life, and it is certainly not about “holding others accountable.” Quite the contrary—accountability is all about commitments and interdependence. We need other people to help us to be our very best, and we need to help other people to be their very best. It is in helping others fulfill their potential that we identify and achieve our own true potential! Action always comes with belief. When you begin taking action with full accountability in your Accountability Circle, you will begin to see people differently, show up differently, commit differently, and bring people into your life differently. By building accountable relationships, you will open yourself up to unrealized opportunities for growth and outreach. Sam Silverstein’s The Accountability Circle shows you how to unlock the power of your own purpose, and learn how your best self can be discovered through the eyes of people who truly care about you. This discovery results, not just in more meaningful relationships within the Circle, but in the capacity to cultivate stronger relationships outside the Circle. Building on the commitments you make and inspire, you can achieve major life goals and make deeper contributions in your home life, your workplace, and the larger world.


Author : Penny Locaso
Publisher : John Wiley & Sons
Release : 2020-08-28
Page : 240
Category : Business & Economics
ISBN 13 : 0730384985
Description :


'Penny Locaso pulls no punches to deliver hard-hitting insights for living a more fulfilling life.' Nir Eyal, best-selling author of Hooked and Indistractable 'The world is waking up: we have to change and do things differently. Penny's fearless approach to life, combined with the stories and insights of others she shares, is exactly what we need now. The time to reinvent yourself is here.' Dorie Clark, author of Reinventing You and executive education faculty, Duke University Fuqua School of Business You strive for success. Great! But is it making you happy? There is no such thing as a perfect plan to achieve more, manage change and find true happiness. Hacking Happiness challenges you to throw out the rulebook and leap into what we fear most???—???the unknown???... Author Penny Locaso reveals how to bring happiness back to your life and build a solid foundation on which to innovate and thrive in disruption. Through activities and powerful learning and assessment tools, this essential guidebook will help you find growth, success and ultimately happiness in an uncertain future. Learn how to: redefine success and infuse more of it into your daily life develop a mindset that is open to change and instability increase your focus while living in a world filled with distractions find the courage and confidence to face fear and shape change intensify human connection, self-accountability, and reflection. Hacking Happiness is an opportunity to look at the world through a new lens and see that it's by surfing on the edges of our comfort zone that we???—???professionals, leaders, everyone???—???can intentionally adapt to create a successful and fulfilling future.


Author : Michelle Gibbings
Publisher : John Wiley & Sons
Release : 2020-05-26
Page : 240
Category : Business & Economics
ISBN 13 : 0730383970
Description :


In a tough or toxic work environment, are you brave enough to challenge your own thinking and shift your own perspective to make relationships work? Bad Boss is for anyone who is in — or who is keen to avoid — a negative workplace environment characterised by ineffective leadership. Believe it or not, bad bosses are not bad people, and there are concrete steps you can take to improve your situation. Inside, author Michelle Gibbings shares wisdom drawn from decades in corporate leadership. It takes teamwork at every level to create an environment where everyone can flourish. If you dare to examine your own role in your current situation and take action today, you stand to gain better relationships and greater career satisfaction. Challenge the standard leadership practices and transform a tough situation to the benefit of all. Learn how to: determine where the problem really lies identify your role in the bad boss situation strategise your best option forward take action using concrete tools reflect and monitor progress for long-term gain. Bad Boss will take the edge off your stressful work environment and provide you with key actionable steps to turn things around.


Author : Dave Logan
John King
Publisher : Harper Collins
Release : 2009-10-13
Page : 320
Category : Business & Economics
ISBN 13 : 0061754722
Description :


“Tribal Leadership gives amazingly insightful perspective on how people interact and succeed. I learned about myself and learned lessons I will carry with me and reflect on for the rest of my life.” —John W. Fanning, Founding Chairman and CEO napster Inc. “An unusually nuanced view of high-performance cultures.” —Inc. Within each corporation are anywhere from a few to hundreds of separate tribes. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright demonstrate how these tribes develop—and show you how to assess them and lead them to maximize productivity and growth. A business management book like no other, Tribal Leadership is an essential tool to help managers and business leaders take better control of their organizations by utilizing the unique characteristics of the tribes that exist within.


Author : John C. Maxwell
Publisher : HarperCollins Leadership
Release : 2002-03-31
Page : 240
Category : Business & Economics
ISBN 13 : 1418508292
Description :


Defining success is a difficult task. Most people equate it with wealth, power, and happiness. However, true success is not a thing you acquire or achieve. Rather, it is a journey you take your whole life long. In a refreshingly straightforward style, John Maxwell shares unique insights into what it means to be successful. And he reveals a definition that puts genuine success within your reach yet motivates you to keep striving for your dreams. I want to help you discover your personal road map for success, teach you what it means to be on the success journey, answer many of your questions, and equip you with what you'll need to change yourself and keep growing. - John C. Maxwell


Author : Carl Nelson
Publisher : McGraw Hill Professional
Release : 2008-11-16
Page : 352
Category : Business & Economics
ISBN 13 : 0071641386
Description :


Fully revised and updated-the go-to guide from an expert on international trade Doing business across national borders is more profitable than ever. In the exhaustively revised fourth edition, Import/Export provides step-by-step guidance to show you how to take part in the booming world economy.


Author : Susan A. Ambrose
Michael W. Bridges
Publisher : John Wiley & Sons
Release : 2010-04-16
Page : 336
Category : Education
ISBN 13 : 9780470617601
Description :


Praise for How Learning Works "How Learning Works is the perfect title for this excellent book. Drawing upon new research in psychology, education, and cognitive science, the authors have demystified a complex topic into clear explanations of seven powerful learning principles. Full of great ideas and practical suggestions, all based on solid research evidence, this book is essential reading for instructors at all levels who wish to improve their students' learning." —Barbara Gross Davis, assistant vice chancellor for educational development, University of California, Berkeley, and author, Tools for Teaching "This book is a must-read for every instructor, new or experienced. Although I have been teaching for almost thirty years, as I read this book I found myself resonating with many of its ideas, and I discovered new ways of thinking about teaching." —Eugenia T. Paulus, professor of chemistry, North Hennepin Community College, and 2008 U.S. Community Colleges Professor of the Year from The Carnegie Foundation for the Advancement of Teaching and the Council for Advancement and Support of Education "Thank you Carnegie Mellon for making accessible what has previously been inaccessible to those of us who are not learning scientists. Your focus on the essence of learning combined with concrete examples of the daily challenges of teaching and clear tactical strategies for faculty to consider is a welcome work. I will recommend this book to all my colleagues." —Catherine M. Casserly, senior partner, The Carnegie Foundation for the Advancement of Teaching "As you read about each of the seven basic learning principles in this book, you will find advice that is grounded in learning theory, based on research evidence, relevant to college teaching, and easy to understand. The authors have extensive knowledge and experience in applying the science of learning to college teaching, and they graciously share it with you in this organized and readable book." —From the Foreword by Richard E. Mayer, professor of psychology, University of California, Santa Barbara; coauthor, e-Learning and the Science of Instruction; and author, Multimedia Learning


Author : Truth and Reconcilation Commission of Canada
Publisher : James Lorimer & Company
Release : 2015-07-22
Page : 544
Category : History
ISBN 13 : 1459410696
Description :


This is the Final Report of Canada's Truth and Reconciliation Commission and its six-year investigation of the residential school system for Aboriginal youth and the legacy of these schools. This report, the summary volume, includes the history of residential schools, the legacy of that school system, and the full text of the Commission's 94 recommendations for action to address that legacy. This report lays bare a part of Canada's history that until recently was little-known to most non-Aboriginal Canadians. The Commission discusses the logic of the colonization of Canada's territories, and why and how policy and practice developed to end the existence of distinct societies of Aboriginal peoples. Using brief excerpts from the powerful testimony heard from Survivors, this report documents the residential school system which forced children into institutions where they were forbidden to speak their language, required to discard their clothing in favour of institutional wear, given inadequate food, housed in inferior and fire-prone buildings, required to work when they should have been studying, and subjected to emotional, psychological and often physical abuse. In this setting, cruel punishments were all too common, as was sexual abuse. More than 30,000 Survivors have been compensated financially by the Government of Canada for their experiences in residential schools, but the legacy of this experience is ongoing today. This report explains the links to high rates of Aboriginal children being taken from their families, abuse of drugs and alcohol, and high rates of suicide. The report documents the drastic decline in the presence of Aboriginal languages, even as Survivors and others work to maintain their distinctive cultures, traditions, and governance. The report offers 94 calls to action on the part of governments, churches, public institutions and non-Aboriginal Canadians as a path to meaningful reconciliation of Canada today with Aboriginal citizens. Even though the historical experience of residential schools constituted an act of cultural genocide by Canadian government authorities, the United Nation's declaration of the rights of aboriginal peoples and the specific recommendations of the Commission offer a path to move from apology for these events to true reconciliation that can be embraced by all Canadians.


Author : Pope Francis
Publisher : Le vie della Cristianità
Release : 2020-10-06
Page :
Category : Religion
ISBN 13 :
Description :


Laudato Si 'is Pope Francis' second encyclical which focuses on the theme of the environment. In fact, the Holy Father in his encyclical urges all men and women of good will, the rulers and all the powerful on earth to reflect deeply on the theme of the environment and the care of our planet. This is our common home, we must take care of it and love it - the Holy Father tells us - because its end is also ours.