Crucial Confrontations Tools For Talking About Broken Promises Violated Expectations And Bad Behavior Download Ebook PDF Epub Online

Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw Hill Professional
Release : 2004-08-26
Page : 284
Category : Business & Economics
ISBN 13 : 9780071446525
Description :


The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.


Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw Hill Professional
Release : 2011-09-16
Page : 288
Category : Business & Economics
ISBN 13 : 0071772200
Description :


The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive


Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw-Hill Professional
Release : 2013-05-24
Page : 336
Category : Business & Economics
ISBN 13 : 0071829318
Description :


Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft


Author : Kerry Patterson
Joseph Grenny
Publisher : Grand Central Publishing
Release : 2011-04-11
Page : 288
Category : Business & Economics
ISBN 13 : 0446585440
Description :


A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.


Author : Kathryn Jackson
Publisher : Routledge
Release : 2018-08-06
Page : 294
Category : Education
ISBN 13 : 1351395300
Description :


Shortlisted for the 2019 Business Book Awards in the International Business Book category. Finalist in The Australian Career Book Awards 2019, supported by the Royal Society of Arts Australia and New Zealand The world of work is in a constant state of flux. Resilience at Work: Practical Tools for Career Success is an essential guide to maintaining resilience in this ever-changing environment, whether you are working in a turbulent field, navigating the job market or simply trying to realise your career ambitions. Based on the author’s own experience of working under extreme circumstances in post-earthquake Christchurch, New Zealand and enhanced by collaboration with leading resilience experts from around the world, this book is packed with stories, resources and personal coaching to support you to: learn about the importance of emotional honesty as a foundation for true resilience explore how your levels of self-care influence your ability to re-energise and stay strong consider how having the right sort of connections play a part in your ability to flourish reflect on how you have been learning (and changing) along your journey to resilience This is an invaluable resource for organisations looking to support employees by giving them the tools for self-managed resilience at work. It is also ideal for career coaches, counsellors and other professionals who are working with clients facing their own crisis of resilience, whether they are starting out or well-advanced on their career journey. Kathryn Jackson’s unique coaching style enables readers to truly personalise the approach they choose to take, using the stories, the frameworks and the research to create a unique voyage towards building Resilience at Work.


Author : Stephen Young
Publisher : McGraw Hill Professional
Release : 2006-11-14
Page : 224
Category : Business & Economics
ISBN 13 : 9780071710954
Description :


Should you sweat the small stuff? Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different. Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about our own-and our superiors'-biases and preconceived notions. Learning how to constructively address these behaviors can bring about positive change. Young offers a common language for encouraging open discussion in the workplace, along with skills to identify and address familiar micromessages; tools for deploying microadvantages; and real-life workplace scenarios, self-assessments, and solutions that help readers interpret and alter ingrained behaviors and their effects. He delivers valuable information on Cruicial leadership skills and how to acquire them Universal workplace cultural issues How expectations affect the performance of others Ways to speak fairly, not falsely Techniques that eliminate group think How to reset the "filters" you use to "screen" others Based on research from MIT, Young's approach has already helped numerous Fortune 500 clients, including Merck, Intel, Lockheed Martin, Starbucks, IBM, Boeing, Wells Fargo, Bank of America, Cisco, and Raytheon to increase leadership effectiveness. With its proven wisdom, you can experience what so many business executives worldwide have discovered and make it a powerful part of your leadership skill set.


Author : Mark Goulston
Publisher : AMACOM
Release : 2015-03-04
Page : 256
Category : Self-Help
ISBN 13 : 081443648X
Description :


Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.


Author : Kerry Patterson
Joseph Grenny Et Al.
Publisher : Tata McGraw-Hill Education
Release : 2007
Page : 312
Category : Influence (Psychology)
ISBN 13 : 9780070222922
Description :


Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters. By drawing from the skills of hundreds of successful influencers and combining them with five decades of the best social science research, Influencer shares eight powerful principles for changing behaviors principles almost anyone can apply to change almost anything.


Author : Douglas Stone
Sheila Heen
Publisher : Penguin
Release : 2014-03-04
Page : 368
Category : Business & Economics
ISBN 13 : 1101614277
Description :


The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.


Author : Joseph Grenny
Publisher :
Release : 2018-08-04
Page :
Category :
ISBN 13 : 9780692144329
Description :


Addiction is the most pernicious plague of our time. It is the cause of incalculable suffering both to the addict and to those who love them. Much of the suffering comes because of the hopelessness all feel as attempts to help oneself or others lead to repeated failure. And worse yet, much of what loved ones try to do to help often makes matters worse rather than better. Fortunately, a loving God foresaw our day and provided eternal wisdom far in advance. In Moroni's War on Addiction, New York Times bestselling author Joseph Grenny and his son, Seth Grenny, share their father and son story of descent into addiction and deliverance through study of Book of Mormon accounts of bondage and deliverance. Loved ones of addicts will find both comfort and counsel as they learn how the Book of Mormon hero Moroni assisted his countrymen in emerging from self-destructive choices. Those suffering in addiction will learn potent principles with which they can plan their own battle plan to regain freedom.


Author : T. Morrison
Terri Morrison
Publisher : Adams Media Corporation
Release : 2006-07-24
Page : 593
Category : Business & Economics
ISBN 13 :
Description :


Presents information on the practices needed to do business in over sixty countries, covering such topics as historical background, cultural orientation, protocol, negotiations, entertainment, dress, and forms of address.


Author : Michael L. Moffitt
Robert C. Bordone
Publisher : John Wiley & Sons
Release : 2012-06-28
Page : 576
Category : Law
ISBN 13 : 1118429834
Description :


This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.


Author : Debbie Craig
Publisher : eBook Partnership
Release : 2014-10-30
Page : 400
Category : Business & Economics
ISBN 13 : 1869225171
Description :


This book focuses on the shift from training to learning to collaborative learning in the modern socially networked age. It also covers how to accelerate talent engagement, development and organisational change for Breakthrough Results. It outlines key principles, processes and tools to accelerate learning in organisations, using the latest research in Neuroscience and practical case studies which bring learning to life. The book covers paradigm shifts in learning; whole brain, whole person approaches to learning; creating learning cultures; and designing Accelerated Learning programmes which are relevant to individuals, business leaders and learning specialists.Accelerated Learning for Breakthrough Results covers the following topics, and ends with two case studies that will show how all of the various aspects of accelerated learning can be pulled together to create real, high impact learning for breakthrough results. PART 1: Paradigm Shift for Accelerated LearningPART 2: Whole Brain, Whole Person Approach to LearningPART 3: Creating a Learning CulturePART 4: Designing Accelerated Learning ProgrammesPART 5: Making it Real - Case Studies of Accelerated LearningThe authors invite readers to engage with the topic, and accelerate their learning through various gamification mechanics and brain-break activities in the book and online. There is a rabbit warren of resources, tools and rewards available through opting in to an online process and ways of interacting with other readers and learners through social media.Contributing Authors: Natalie Cunningham, John Gatherer, Darryn van den Berg"e;In many ways this book reminded me of Peter Senge's The Fifth Discipline, which similarly inspired me a few years back. This book is very detailed, and discusses new approaches, techniques ... and methods to achieve liberating yet learning-centred breakthrough results at individual, team and organisational level. Chief Human Resource Officers as well as their peers, and Chief Learning Officers and their associated practitioners, will all benefit from not just reading this very compelling text but studying and applying all its valuable lessons in their quest both to accelerate learning and achieve tangible results."e;~ Johan Ludike, Head of Talent Management, Yum University, Yum Brands Africa"e;Congratulations to Debbie and Kerryn, who have captured the essence of accelerated learning, a process which, particularly in a dynamic markets context, is so important to change the status quo, where so many people have potential for greatness but have often lacked opportunities and mentorship."e;~ Shaun Rozyn, Executive Director: Corporate Education, Gordon Institute of Business Science "e;What an amazing read - it is truly a book that keeps on giving! It stimulates thinking about accelerated learning and is full of modern and practical content, presented in an easily accessible and understandable manner. The gamification throughout the book places the reader in the milieu of an active learner through the experience of reading the book and accelerating one's own learning."e; ~ Liza Govender, Executive Manager: Talent, Transnet"e;Both Kerryn and Debbie bring their valuable practical lessons learnt, their passion for this subject, and their deep expertise in this field to us in a practical and useful manner. I have had the [good] fortune of working in organisations and in consulting for organisations in this field for over 20 years, and I wish I had had this book 20 years ago already!"e;~ Lou-Anne Lubbe, previous MD, People & Organisation Talent, Accenture South Africa


Author : Marci S. Thomas
Kim Strom-Gottfried
Publisher : John Wiley & Sons
Release : 2018-05-15
Page : 256
Category : Business & Economics
ISBN 13 : 1119522986
Description :


Not-for-profit organizations’ boards are justifiably passionate about their causes and eager to help their organizations. However, in today’s increasingly regulated climate, board members, who come from diverse backgrounds and may have little financial expertise, can feel overwhelmed by the regulations that are their duty to follow. This second edition provides not-for-profit board members and financial managers with the essential fiduciary knowledge and indispensable leadership guidance that they need to meet the challenges of the current not-for-profit environment. This book contains the following: Financial and ethical guidance for real-life situations Practical leadership advice for novice and experienced board members Assistance for not-for-profit managers tasked with governance challenges Tools, checklists, and templates based on common sense management techniques


Author : Paul Brown
Joan Kingsley
Publisher : Kogan Page Publishers
Release : 2015-07-03
Page : 256
Category : Psychology
ISBN 13 : 0749472960
Description :


Leadership that makes a difference takes guts and confidence, plus belief in oneself and belief in the key players in the organization. It is built on trust, not fear. Scared people spend a lot more time plotting their survival than working productively, so The Fear- Free Organization has zero tolerance for bullies, vicious gossip, undermining behaviours, hijacking tactics, political jockeying for position or favouritism. Instead, it works on inspiration. Evidence from the new frontiers of neuroscience shows that individuals and organizations are more successful when people are encouraged to take risks, to explore new ideas, and to channel their energies in ways that work for them. The Fear -Free Organization is a ground-breaking new book that reveals how our new understanding of the neurobiology of the self - how the brain constructs the person - can transform for the better the way our businesses and organizations work.


Author : Michael Lopp
Publisher : "O'Reilly Media, Inc."
Release : 2020-05-13
Page : 198
Category : Business & Economics
ISBN 13 : 1492045640
Description :


Many people think leadership is a higher calling that resides exclusively with a select few who practice and preach big, complex leadership philosophies. But as this practical book reveals, what’s most important for leadership is principled consistency. Time and again, small things done well build trust and respect within a team. Using stories from his time at Netscape, Apple, and Slack, Michael Lopp presents a series of small but compelling practices to help you build leadership skills. You’ll learn how to create teams that are highly productive, highly respected, and highly trusted. Lopp has been speaking and writing about this topic for over a decade and now maintains a Slack leadership channel with over 13,000 members. The essays in this book examine the practical skills Lopp learned from exceptional leaders—as a manager at Netscape, a senior manager and director at Apple, and an executive at Slack. You’ll learn how to apply these lessons to your own experience.


Author : Bill McGowan
Publisher : Harper Collins
Release : 2014-04-01
Page : 288
Category : Business & Economics
ISBN 13 : 006227323X
Description :


Media guru and Emmy Award-winning correspondent Bill McGowan—coach to some of the biggest names in business and entertainment, including Eli Manning, Kelly Clarkson, Jack Welch, Thomas Keller and Kenneth Cole teaches you how to get your message across and get what you want with pitch perfect communication. He is also a trusted advisor in the C-suites of tech companies like, Facebook, Spotify, AirBnB, Dropbox and Salesforce.com. Saying the right thing the right way can make the difference between sealing the deal or losing the account, getting a promotion, or getting a pink slip. It’s essential to be pitch perfect—to get the right message across to the right person at the right time. In Pitch Perfect, Bill McGowan shows you how to craft the right message and deliver it using the right language—both verbal and nonverbal. Pitch Perfect teaches you how to overcome common communication pitfalls using McGowan’s simple Principles of Persuasion, which are highly effective and easy to learn, implement, and master. With Pitch Perfect you can harness the power of persuasion and have people not only listening closely to your every word but also remembering you long after you’ve left the room.


Author : Terry Persun
Publisher :
Release : 2020-08-09
Page : 64
Category :
ISBN 13 : 9789390202607
Description :


The main point about these poems is deep emotion and concrete theme. We notice very impressive ardour of imagination in these poems.


Author : Richard Lee
Publisher : Penguin
Release : 2020-12-08
Page : 272
Category : Business & Economics
ISBN 13 : 0593191471
Description :


One of Silicon Valley's top leadership trainers distills his proven framework that has empowered teams at the world's most innovative companies--from Google and Facebook to Cisco Systems and biotech giant Genentech/Roche--to do the best work of their lives. Richard Lee has worked with thousands of ambitious leaders and their teams, and has found that they all share the same frustration. Whether it's because of communication breakdowns or increasing complexity, people at every level of an organization feel like their results fall short of their expectations--even though they are putting in a lot of effort. Management gurus will tell you that you need to overhaul your entire organization in order to maximize its full potential, but that is simply not true: You only need to give your people the tools to succeed inside it. The framework outlined in Work That Counts draws on examples from teams he has worked with at the world's most cutting edge, disruptive companies, and provides practical solutions to the problems that hold people back in nearly every organization. Among other critical skills, you'll learn: • How a team leader can hold team members accountable without micromanaging--and what team members need to do concurrently to earn the team leader's trust. • How to get support for your objectives from other teams, even when they don't report to you or your division or your business unit. • How to partner with others, within your team and on other teams, to achieve the results you want. Work That Counts is a commonsense yet groundbreaking guide, filled with assessments and real-world examples that will empower organizations to make the most of their people and become more than the sum of their parts.


Author : Bob Burg
John David Mann
Publisher : Penguin
Release : 2016-03-29
Page : 176
Category : Business & Economics
ISBN 13 : 0399562958
Description :


“I met last week with your leaders,” Ben began. “I heard what they had to say. And you know, they make a good point.” He paused. Take charge, Ben, he told himself. Take control. He looked around the conference room. Take, take, take. Was that really what he was here to do? With their acclaimed bestseller The Go-Giver, Bob Burg and John David Mann proved that a heartfelt parable could also express a powerful idea. In The Go-Giver Leader (originally pub­lished as It’s Not About You), they offer an equally compelling tale about a struggling small business and the ambitious young executive trying to lead them to a crucial decision. Allen & Augustine has manufactured high-quality chairs for decades. Its people take pride in their work and feel loyal to their owners and management team. But this revered company is now at a crossroads, hurt by a tough economy, foreign competition, and a cash crunch. The air is filled with the scent of uncertainty, anxiety, perhaps even panic. Into this setting enters Ben, who’s been assigned by a larger firm to promote a merger that will rescue Allen & Augustine. Ben’s facts are undeniable: the chair maker can either merge and modernize or go bankrupt and vanish. So why can’t he persuade anyone to buy in, from the CEO on down? Will Ben find a way to sway the employee shareholders before the climactic vote? And can Allen & Augustine survive without losing its soul? The answers may surprise you as you follow Ben on his journey to understanding that the path to genuine influence lies less in taking leadership than in giving it. This revised and updated edition includes a new introduction, a discussion guide, and a Q&A with the authors.