Difficult Conversations Download Ebook PDF Epub Online

Author : Douglas Stone
Sheila Heen
Publisher : Penguin
Release : 2010
Page : 315
Category : Psychology
ISBN 13 : 0143118447
Description :


The authors cover difficult situations in both personal and professional life.


Author : Douglas Stone
Bruce Patton
Publisher :
Release : 1999
Page : 250
Category : Interpersonal communication
ISBN 13 : 9780718143619
Description :



Author : Jennifer Abrams
Publisher : Corwin Press
Release : 2009-01-08
Page : 152
Category : Education
ISBN 13 : 1452295662
Description :


Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes


Author : Henry Cloud
John Townsend
Publisher : Zondervan
Release : 2015-08-04
Page : 320
Category : Self-Help
ISBN 13 : 0310343801
Description :


Full of practical tips and how-tos, this book will help you make your relationships better, deepen your intimacy with people you care for, and cultivate more love, understanding, and respect between you and others. Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don't know how to have difficult conversations, and we see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their award-winning and bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to: Show how healthy confrontation can improve relationships Present the essentials of a good boundary-setting conversation Provide tips on preparing for the conversation Show how to tell people what you want, stop bad behavior, and deal with counterattack Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more! This book is a practical handbook on positive confrontation that will help you finally have that difficult conversation you've been avoiding. Includes a discussion guide.


Author : Douglas Stone
Bruce Patton
Publisher : Gardners Books
Release : 2000
Page : 250
Category : Psychology
ISBN 13 : 9780140277821
Description :


What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.


Author : Harvard Business Review
Publisher : Harvard Business Review Press
Release : 2016-01-26
Page : 128
Category : Business & Economics
ISBN 13 : 1633690792
Description :


You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.


Author : Catherine Soehner
Ann Darling
Publisher : American Library Association
Release : 2016-11-11
Page : 128
Category : Language Arts & Disciplines
ISBN 13 : 0838915272
Description :


In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.


Author : Kern Beare
Publisher :
Release : 2019-11-05
Page : 160
Category : Family & Relationships
ISBN 13 : 9781734045802
Description :


"OFFERS TOOLS AND INSPIRATION TO HEAL OUR NATIONAL DIVIDE." DAVID BORNSTEIN, NEW YORK TIMES COLUMNIST. Based on a successful workshop that has engaged diverse audiences around the country, Difficult Conversations: The Art and Science of Working Together explores a powerful set of research-based principles and strategies that will allow you to engage in meaningful dialogue with anyone. Unleash your natural capacity for compassion, collaboration, and creativity, and help create a nation-and a world-that works for all of us.


Author : Bruce Patton
Douglas Stone
Publisher : Viking
Release : 2011
Page : 315
Category : Communication
ISBN 13 : 9780670921348
Description :


Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversationsgives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes


Author : Elisabeth Macdonald
Publisher : Oxford University Press, USA
Release : 2004
Page : 231
Category : Medical
ISBN 13 : 9780198527749
Description :


This text covers ethical and legal issues, planning difficult conversations, the patient's and doctor's perspectives, issues surrounding special groups such as children and the elderly, and conversations with patients from different cultural backgrounds.


Author : Anni K. Reinking
Publisher : Rowman & Littlefield
Release : 2019-05-17
Page : 122
Category : Education
ISBN 13 : 1475845863
Description :


This is a great resource for teachers and administrators to communicate more effectively.


Author : Gretchen Hirsch
Publisher : Penguin
Release : 2007-09-04
Page : 336
Category : Business & Economics
ISBN 13 : 144062612X
Description :


How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. -The only book on the market covering difficult conversations in both the workplace and one's personal life -Can be read cover to cover or used as a quick reference guide -Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University


Author : Barbara Sanderson
Publisher : Routledge
Release : 2013-09-05
Page : 192
Category : Education
ISBN 13 : 1317925696
Description :


This book helps you deal with the conflicts and confrontations which occur in your school--between you and your teachers and between teachers themselves. With detailed examples and scenarios, Talk it Out! provides tips and strategies to help you - acquire skills and confidence in handling conflicts - avoid becoming a victim - avoid becoming a villain - know when you've been successful. This book demonstrates a large number of useful techniques, such as how to - tell the truth without blame or judgment - listen to the other person's point of view - change tactics when you do not get the response you want. This book will show you how to reduce dissent in your school by clarifying your expectations and develop positive relationships (even if you do not like the other person).


Author : Douglas Stone
Sheila Heen
Publisher : Penguin
Release : 2014-03-04
Page : 368
Category : Business & Economics
ISBN 13 : 1101614277
Description :


The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.


Author : Sonia Gill
Publisher : John Catt Educational
Release : 2019-09-03
Page : 178
Category : Education
ISBN 13 : 9781911382522
Description :


Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders.


Author : Peter Boghossian
James Lindsay
Publisher : Da Capo Lifelong Books
Release : 2019-09-17
Page : 272
Category : Self-Help
ISBN 13 : 073828534X
Description :


"This is a self-help book on how to argue effectively, conciliate, and gently persuade. The authors admit to getting it wrong in their own past conversations. One by one, I recognize the same mistakes in me. The world would be a better place if everyone read this book." -- Richard Dawkins, author of Science in the Soul and Outgrowing God In our current political climate, it seems impossible to have a reasonable conversation with anyone who has a different opinion. Whether you're online, in a classroom, an office, a town hall -- or just hoping to get through a family dinner with a stubborn relative -- dialogue shuts down when perspectives clash. Heated debates often lead to insults and shaming, blocking any possibility of productive discourse. Everyone seems to be on a hair trigger. In How to Have Impossible Conversations, Peter Boghossian and James Lindsay guide you through the straightforward, practical, conversational techniques necessary for every successful conversation -- whether the issue is climate change, religious faith, gender identity, race, poverty, immigration, or gun control. Boghossian and Lindsay teach the subtle art of instilling doubts and opening minds. They cover everything from learning the fundamentals for good conversations to achieving expert-level techniques to deal with hardliners and extremists. This book is the manual everyone needs to foster a climate of civility, connection, and empathy.


Author : Henry Cloud
John Townsend
Publisher : Zondervan
Release : 2009-05-18
Page : 320
Category : Religion
ISBN 13 : 0310319641
Description :


A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!


Author : Joan Garry
Publisher : John Wiley & Sons
Release : 2017-03-06
Page : 256
Category : Business & Economics
ISBN 13 : 1119293065
Description :


Nonprofits leaders are optimistic by nature: they believe with time, energy, smarts, strategy and sheer will, they can change the world. But too many cooks, not enough money, an abundance of passion, can make you feel there are too many obstacles to overcome. Garry shows you how to build a powerhouse board, create an impressive and sustainable fundraising program, renew your passion for your mission and organization, and become a bigger difference in the world.


Author : Douglas Squirrel
Jeffrey Fredrick
Publisher : IT Revolution
Release : 2020-05-12
Page : 240
Category : Business & Economics
ISBN 13 : 1942788665
Description :


A successful digital transformation must start with a conversational transformation. Today, software organizations are transforming the way work gets done through practices like Agile, Lean, and DevOps. But as commonly implemented as these methods are, many transformations still fail, largely because the organization misses a critical step: transforming their culture and the way people communicate. Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly Agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show readers how to utilize the Five Conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.These five conversations give teams everything they need to reach peak performance, and they are exactly what’s missing from too many teams today. Stop focusing on processes and practices that leave your organization stuck with culture-less rituals. Instead, unleash the unique human power of conversation.


Author : Kerry Patterson
Joseph Grenny
Publisher : McGraw Hill Professional
Release : 2011-09-16
Page : 288
Category : Business & Economics
ISBN 13 : 0071772200
Description :


The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive