Handling Difficult People Download Ebook PDF Epub Online

Author : Jon P Bloch
Publisher : Simon and Schuster
Release : 2013-03-18
Page : 150
Category : Self-Help
ISBN 13 : 1440563284
Description :


Practical advice for interacting with toxic personalities. At one point or another, you'll encounter someone who is inconsiderate, irate, or aggressive and you'll need to know how to effectively manage the situation. Handling Difficult People helps you deal with the toxic personalities in all areas of your life, including in the workplace, at home, and during everyday interactions. Inside, you'll find the strategies and tools you need to spot the ten most common personality types and information on why these people behave in such an irritating manner. This book also teaches you what you should do when you're confronted by a difficult person as well as how to avoid these types of people altogether. With the time-tested advice and techniques in Handling Difficult People, you'll confidently manage any toxic situation--and learn what you can do to help yourself.


Author : Gill Hasson
Publisher : John Wiley & Sons
Release : 2015-01-07
Page : 208
Category : Business & Economics
ISBN 13 : 0857085670
Description :


DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.


Author : Renee Evenson
Publisher : AMACOM
Release : 2013-10-15
Page : 240
Category : Business & Economics
ISBN 13 : 0814432999
Description :


The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!


Author : Harvard Business Review
Tony Schwartz
Publisher : Harvard Business Press
Release : 2018-04-17
Page : 160
Category : Business & Economics
ISBN 13 : 163369609X
Description :


Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


Author : Jon P. Bloch
Publisher : Simon and Schuster
Release : 2013-04-18
Page : 150
Category : Family & Relationships
ISBN 13 : 1440563276
Description :


Bloch provides practical advice for interacting with toxic personalities. Whether it's in the workplace, at home, or during everyday interactions, you'll find the strategies and tools you need to spot the ten most common personality types, and learn what to do-- or how to avoid these types of people altogether.


Author : Dr. Rick Brinkman
Dr. Rick Kirschner
Publisher : McGraw Hill Professional
Release : 2006-04-07
Page : 128
Category : Business & Economics
ISBN 13 : 9780071487153
Description :


Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult


Author : Marilyn Pincus
Publisher : Simon and Schuster
Release : 2004-10-08
Page : 224
Category : Business & Economics
ISBN 13 : 1605508543
Description :


Don't Let Negaholics Rule Your Workplace! As a manager, you're sandwiched between the pressure of senior executives and the demands of your own staff memebers. The last thing you need is an unruly employee whose chronic "negaholic" attitude upsets your office applecart and affects the morale of your entire staff. Managing Difficult People gives you the tools you need to cope with all kinds of difficult employees. From sneaky slackers to resident office tormentors, this handy guide cuts to the chase, helping you identify and deal with specific personality types such as The Bully, The Complainer or Whiner, The Procrastinator, The Know-It-All, The Silent Type, The Social Butterfly, The "No People Skills" Person, The Rookie, The Overly Sensitive Person, and The Manipulator.


Author : David Brown
Publisher : Simon and Schuster
Release : 2011-10-01
Page : 128
Category : Business & Economics
ISBN 13 : 1628731567
Description :


In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills. Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract. Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.


Author : Vanessa Van Edwards
Publisher : Penguin
Release : 2017-04-25
Page : 288
Category : Business & Economics
ISBN 13 : 0399564500
Description :


Do you feel awkward at networking events? Do you wonder what your date really thinks of you? Do you wish you could decode people? You need to learn the science of people. As a human behavior hacker, Vanessa Van Edwards created a research lab to study the hidden forces that drive us. And she’s cracked the code. In Captivate, she shares shortcuts, systems, and secrets for taking charge of your interactions at work, at home, and in any social situation. These aren’t the people skills you learned in school. This is the first comprehensive, science backed, real life manual on how to captivate anyone—and a completely new approach to building connections. Just like knowing the formulas to use in a chemistry lab, or the right programming language to build an app, Captivate provides simple ways to solve people problems. You’ll learn, for example… · How to work a room: Every party, networking event, and social situation has a predictable map. Discover the sweet spot for making the most connections. · How to read faces: It’s easier than you think to speed-read facial expressions and use them to predict people’s emotions. · How to talk to anyone: Every conversation can be memorable—once you learn how certain words generate the pleasure hormone dopamine in listeners. When you understand the laws of human behavior, your influence, impact, and income will increase significantly. What’s more, you will improve your interpersonal intelligence, make a killer first impression, and build rapport quickly and authentically in any situation—negotiations, interviews, parties, and pitches. You’ll never interact the same way again.


Author : John Townsend
Publisher : Thomas Nelson Publishers
Release : 2009-04
Page : 123
Category : Family & Relationships
ISBN 13 : 9781404175679
Description :


Let's face it, hard as we try, none of us can avoid contact with difficult people in life. Some people just seen to make life hard for everyone, causing conflict and stress wherever they are. Often they aren't even aware of their effect on others around them, including you! Bestselling author and noted relationship expert, Dr. John Townsend, will help you better understand what makes "button pushers" act the way they do - and why it is so easy for you to allow them to bring out the worst feelings and reactions in you. He challenges you to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on healthier attitudes, self-control, and verbal scripts, which will allow you to interact and negotiate with "crazy-makers" on a brand new level. No, you can't always avoid difficult people, but in learning to relate with them more effectively, you'll discover that you are becoming more and more the person God has created you to be.


Author : Charles J. Keating
Publisher : Paulist Press
Release : 1984
Page : 212
Category : Psychology
ISBN 13 : 9780809125968
Description :


Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.


Author : C. Ni Preston
Preston Che Ping Ni
Publisher :
Release : 2002-03-01
Page : 64
Category : Interpersonal communication
ISBN 13 : 9780808765806
Description :



Author : Barry Winbolt
Publisher : ISR Publishing
Release : 2002
Page : 224
Category : Human behavior
ISBN 13 : 9780954168605
Description :


We all have to deal with difficult behaviour -- our own and other people's -- from time to time. Mostly we manage well, but now and again we run into someone who just doesn't do things by the same rules. This book will give you new insights into those relationships that cause so much anguish, stress and lost time. It is a practical guide to help to handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives.


Author : Marilyn Pincus
Publisher : Simon and Schuster
Release : 2004-10-08
Page : 224
Category : Business & Economics
ISBN 13 : 1593371861
Description :


"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.


Author : Alan Fairweather
Publisher : How To Books
Release : 2011-07-01
Page : 160
Category : Business & Economics
ISBN 13 : 1848034385
Description :


Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.


Author : Susan Benjamin
Publisher : McGraw Hill Professional
Release : 2007-09-06
Page : 224
Category : Business & Economics
ISBN 13 : 9780071595124
Description :


Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!


Author : Lisa O Engelhardt
Publisher : Open Road Media
Release : 2014-09-09
Page : 80
Category : Self-Help
ISBN 13 : 1497688299
Description :


Some people are just plain difficult—or, at least, we have difficulty dealing with them. Elf-help for Dealing with Difficult People is a sensible little guidebook empowering readers to achieve peace and harmony in life’s inevitable problem relationships.


Author : Amy Cooper Hakim
Muriel Solomon
Publisher : Penguin
Release : 2016-12-06
Page : 352
Category : Business & Economics
ISBN 13 : 1101993111
Description :


A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.


Author : Robert M. Bramson, Ph.D.
Publisher : Dell
Release : 2012-11-21
Page : 240
Category : Self-Help
ISBN 13 : 0307831213
Description :


Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!


Author : John Townsend
Publisher :
Release :
Page : 123
Category :
ISBN 13 : 9789710495191
Description :