Painless Performance Conversations Download Ebook PDF Epub Online

Author : Marnie E. Green
Publisher : John Wiley & Sons
Release : 2013-04-08
Page : 204
Category : Business & Economics
ISBN 13 : 1118533534
Description :


Painless Performance Conversations presents practical communication and management strategies any manager can use to effectively influence employee performance. Through four critical mind-sets and a conversation model, this book offers tangible solutions for tackling critical workplace discussions with poise and professionalism. This book will help you lead performance-related conversations with confidence and create a culture of workplace accountability.


Author : Marnie E. Green
Publisher : John Wiley & Sons
Release : 2013-03-25
Page : 224
Category : Business & Economics
ISBN 13 : 1118631706
Description :


Actionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employees in solution-finding. Presenting four key mindsets and an easy to use conversation model, this book offers the tangible solutions managers need to tackle critical workplace discussions with poise and professionalism, as well as the tools needed to stay focused in otherwise difficult conversations. Eliminates the pain and fear that leads to procrastination of tough workplace conversations. Reduces the harmful impacts of judgment in performance conversation Helps managers create a culture of ownership and accountability Author Marnie E. Green is a featured blogger for Jobing.com and shares her popular and practical management perspectives in keynotes, webinars, and workshops with thousands of leaders in organizations worldwide Painless Performance Conversations will help you to lead performance-related conversations with confidence and create a culture of workplace accountability.


Author : Marnie E. Green
Publisher : Prentice Hall
Release : 2006
Page : 162
Category : Business & Economics
ISBN 13 :
Description :


This step-by-step guide reflects 20 years of teaching and training managers and supervisors the most practical and positive approach to conducting performance evaluations and the duties associated with managing performance. This book is a collection of tools and methods, as well as a guide for those who are looking for new, more effective ways to manage performance. Supervisors, managers, and executives across the world are using these tools to facilitate better employee communication, improve performance, and to ensure better documentation of employee performance. KEY TOPICS: "Think About It" boxes: Ask the reader to apply the concepts to their real life situations and/or organizations./Case Studies: Present a practical application and dilemma for the reader to consider./Performance Checklist: Provides a summary of the key action items presented in the chapter./Performance Management Example Forms: Illustrate the phases of the performance management cycle. Provides reader with a frame of reference. KEY MARKET: An excellent resource for Human Resource Directors, Human Resource Analysts, Training Managers/Directors, Chief Learning Officers, Education Specialists, Organizational Development Managers, Supervisors of all types, Officer Managers, Administrative officers or for those looking for new, more effective ways to manage performance. Also appropriate for use in corporate or government organization training programs as a textbook or as a self-study tool.


Author : Richard Gallagher
Publisher : AMACOM
Release : 2009-06-15
Page : 240
Category : Business & Economics
ISBN 13 : 0814410162
Description :


Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what’s wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You’ll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you’re on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.


Author : Meryl Runion
Janelle Brittain
Publisher : Penguin
Release : 2006-12-05
Page : 224
Category : Business & Economics
ISBN 13 : 144062433X
Description :


Written by two top business trainers, this guide reveals the strategies and language skills needed to make the most of performance appraisals - for both the reviewers and the reviewed. It breaks the process into five simple steps and explains what to say with hundreds of winning phrases organized by topic (and hundreds of counterproductive phrases too). Also included is advice on preparing an agenda, body language, and tone of voice - plus true success and horror stories.


Author : Tim Richardson
Publisher : Kogan Page Publishers
Release : 2015-02-03
Page : 216
Category : Business & Economics
ISBN 13 : 0749471824
Description :


Responsibility as a leader is the ability to respond quickly to a complex and changing business environment. It means using values to make decisions that not only affect brand trust and corporate reputation, but impact upon employees and the wider community. In today's increasingly interconnected world, it is more important than ever that managers can achieve goals and desired results while still maintaining a degree of authenticity, ethics and stewardship. The Responsible Leader identifies what it means to be an authentic leader, taking in intra-organizational relationships, role modelling and ethical practice. Addressing the practical challenge of implementing a framework of corporate social responsibility in an organization that may embrace thousands of people, The Responsible Leader sets out what this strategy looks like in practice and advises on creating a new and hopeful narrative for the future. Drawing on in-depth case studies from HSBC, PwC, Oasis and Marks and Spencers that chart the journey to responsible and sustainable management in challenging environments, it presents a fresh vision for leadership success that goes beyond simple compliance.


Author : Scott Keller
Colin Price
Publisher : John Wiley & Sons
Release : 2011-06-01
Page : 304
Category : Business & Economics
ISBN 13 : 9781118097465
Description :


The secret of achieving and sustaining organizational excellencerevealed In an ever-changing world where only a third of excellentorganizations stay that way over the long term, and where evenfewer are able to implement successful change programs, leaders arein need of big ideas and new tools to thrive. In BeyondPerformance, McKinsey & Company's Scott Keller and ColinPrice give you everything you need to build an organization thatcan execute in the short run and has the vitality to prosperover the long term. Drawing on the most exhaustive research effort of its kind onorganizational effectiveness and change management, Keller andPrice put hard science behind their big idea: that the health of anorganization is equally as important as its performance. In thebook's foreword, management guru Gary Hamel refers to this notionas "a new manifesto for thinking about organizations." The authors illustrate why copying management best practicesfrom other companies is more dangerous than helpful Clearly explains how to determine the mutually reinforcingcombination of management practices that best fits yourorganization's context Provides practical tools to achieve superior levels ofperformance and health through a staged change process: aspire,assess, architect, act, and advance. Among these are new techniquesfor dealing with those aspects of human behavior that are seeminglyirrational (and therefore confound even the smartest leaders), yetentirely predictable Ultimately, building a healthy organization is an intangibleasset that competitors copy at their peril and that enables you toskillfully adapt to and shape your environment faster thanothers—giving you the ultimate competitive advantage.


Author : Marc O. Opresnik
Publisher : Springer
Release : 2014-06-17
Page : 136
Category : Business & Economics
ISBN 13 : 3319061941
Description :


Negotiations in professional or private life often take an unsatisfactory course due to stress, confrontation with aggressive or unfair behavior, or because of overwhelming situations. Negotiations generally require a thorough preparation, strategy and a sophisticated tactic to make us feel safe in the presentation of our goals and arrive at a mutually satisfactory outcome. Conventional books about negotiations are usually limited to strategies and techniques, but leave out elements of psychological communication and emotional intelligence, which include non-verbal communication and empathy, which in turn are essential for successful negotiation. Therefore, this book on the one hand constitutes the essential techniques and strategies in the context of negotiation, but also considers "soft skills" without which negotiations cannot be successful. This book presents practical examples in dealing with situations such as salary, contract and sales negotiations. In particular on context and time appropriate negotiation techniques; analyzing negotiation partners and their motives; interpret group processes, and how to successfully implement negotiation psychology.


Author : Newstrom
Publisher : Tata McGraw-Hill Education
Release : 2004-06-01
Page :
Category :
ISBN 13 : 9780070596993
Description :


How often have you tried to get a training program underway only to be met by silent stares from your audience? Or started a session with a bang and watched it fizzle out as the course progressed? Here's the book that can help you break the ice and get participants to really participate. It's packed with over 100 different exercises, activities, and training aids that have been proven effective in a variety of group situations. Each of these games has three common characteristics: all can be administered in less than 30 minutes; they involve very little advance preparation; you can adapt them for a variety of purposes. Each exercise is printed on a perforated, 3-hole punched sheet so you can remove them from the book and add them to your own workshop materials. In addition, several of the exercises include transparency masters.


Author : Jaime Roca
Sari Wilde
Publisher : Penguin
Release : 2019-09-17
Page : 272
Category : Business & Economics
ISBN 13 : 0593083830
Description :


There are four distinct types of managers. One performs much worse than the rest, and one performs far better. Which type are you? Based on a first-of-its-kind, wide-ranging global study of over 9,000 people, analysts at the global research and advisory firm Gartner were able to classify all managers into one of four types: • Teacher managers, who develop employees' skills based on their own expertise and direct their development along a similar track to their own. • Cheerleader managers, who give positive feedback while taking a general hands-off approach to employee development. • Always-on managers, who provide constant, frequent feedback and coaching on all aspects of the employee's performance. • Connector managers, who provide feedback in their area of expertise while connecting employees to others in the team or organization who are better suited to address specific needs. Although the four types of managers are more or less evenly distributed, the Connector manager consistently outperforms the others by a significant margin. Meanwhile, Always-on managers tend to see their employees struggle to grow within the organization. Why is that? Drawing on their groundbreaking data-driven research, as well as in-depth case studies and extensive interviews with managers and employees at companies like IBM, Accenture, and eBay, the authors show what behaviors define a Connector manager, and why they are able to build powerhouse teams. They also show why other types of managers fail to be equally effective, and how they can incorporate behaviors of Connector managers in order to be more effective at building teams.


Author : Norman Kerth
Publisher : Addison-Wesley
Release : 2013-07-15
Page : 144
Category : Computers
ISBN 13 : 0133488748
Description :


This is the digital copy of the printed booik (Copyright © 2001). With detailed scenarios, imaginative illustrations, and step-by-step instructions, consultant and speaker Norman L. Kerth guides readers through productive, empowering retrospectives of project performance. Whether your shop calls them postmortems or postpartums or something else, project retrospectives offer organizations a formal method for preserving the valuable lessons learned from the successes and failures of every project. These lessons and the changes identified by the community will foster stronger teams and savings on subsequent efforts. For a retrospective to be effective and successful, though, it needs to be safe. Kerth shows facilitators and participants how to defeat the fear of retribution and establish an air of mutual trust. One tool is Kerth's Prime Directive: Regardless of what we discover, we must understand and truly believe that everyone did the best job he or she could, given what was known at the time, his or her skills and abilities, the resources available, and the situation at hand. Applying years of experience as a project retrospective facilitator for software organizations, Kerth reveals his secrets for managing the sensitive, often emotionally charged issues that arise as teams relive and learn from each project.


Author : Matthew Dixon
Brent Adamson
Publisher : Penguin
Release : 2011-11-10
Page : 240
Category : Business & Economics
ISBN 13 : 1101545895
Description :


What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.


Author : Sandra E. Lamb
Publisher : Ten Speed Press
Release : 2013-08-27
Page : 256
Category : Business & Economics
ISBN 13 : 160774483X
Description :


A comprehensive yet accessible handbook for writing and conducting meaningful, effective performance reviews, geared toward managers of all levels, from the author of How to Write It. Performance reviews are one of the best tools managers have to shape company talent and culture, develop strong channels of communication with employees, and create systemic change. However, the stress and struggle to find just the right words is often what managers and HR professionals dislike most about conducting employee evaluations. In this pithy, user-friendly handbook, author and writing teacher Sandra E. Lamb lays out the best methods and proven tactics to administer productive evaluations that benefit both parties—and the company. Lamb teaches managers how to design scoring systems for employees that track progress with hard data, how to best prepare for and conduct both in-person and written reviews, and the key words to use. Covering hard and soft skills, 3000 Power Words and Phrases for Effective Performance Reviews includes lists of powerful phrases and words that clearly describe performance—both positive and negative—including sections targeted to specific industries and jobs. This guide empowers managers at all levels to master the art of performance reviews that achieve results.


Author : Jefferson Bryant
Publisher : CarTech Inc
Release : 2014-04-10
Page : 144
Category : Transportation
ISBN 13 : 1613250932
Description :


Introduced in 1997, the GM LS engine has become the dominant V-8 engine in GM vehicles and a top-selling high-performance crate engine. GM has released a wide range of Gen III and IV LS engines that deliver spectacular efficiency and performance. These compact, lightweight, cutting-edge pushrod V-8 engines have become affordable and readily obtainable from a variety of sources. In the process, the LS engine has become the most popular V-8 engine to swap into many American and foreign muscle cars, sports cars, trucks, and passenger cars. To select the best engine for an LS engine swap, you need to carefully consider the application. Veteran author and LS engine swap master Jefferson Bryant reveals all the criteria to consider when choosing an LS engine for a swap project. You are guided through selecting or fabricating motor mounts for the project. Positioning the LS engine in the engine compartment and packaging its equipment is a crucial part of the swap process, which is comprehensively covered. As part of the installation, you need to choose a transmission crossmember that fits the engine and vehicle as well as selecting an oil pan that has the correct profile for the crossmember with adequate ground clearance. Often the brake booster, steering shaft, accessory pulleys, and the exhaust system present clearance challenges, so this book offers you the best options and solutions. In addition, adapting the computer-control system to the wiring harness and vehicle is a crucial aspect for completing the installation, which is thoroughly detailed. As an all-new edition of the original top-selling title, LS Swaps: How to Swap GM LS Engines into Almost Anything covers the right way to do a spectrum of swaps. So, pick up this guide, select your ride, and get started on your next exciting project.


Author : Swan
Publisher :
Release : 1994-04
Page :
Category :
ISBN 13 : 9780471105749
Description :



Author : Paul Falcone
Publisher : AMACOM
Release : 2010-03-24
Page : 400
Category : Business & Economics
ISBN 13 : 0814415474
Description :


There’s no escaping problem employees. But with 101 prewritten disciplinary write-ups at a manager’s fingertips, there is a way to escape the headaches, anxiety, and potential legal trouble of performance review or counseling sessions. Completely updated and covering the latest developments in employment law, the second edition of 101 Sample Write-Ups for Documenting Employee Performance Problems explains the disciplinary process from beginning to end and provides ready-to-use model documents—in print and on disk—that eliminate the stress and second-guessing about what to do and say. Expertly written, the write-ups cover every kind of problem—substandard work quality, absenteeism, insubordination, e-mail misuse, sexual harassment,drug or alcohol abuse, and more. Readers will also find new information on laying the ground work for a tidy dismissal; tying progressive discipline to annual performance reviews; formally addressing intermittent FMLA abuse; ways to avoid drafting documentation that could later be used against their company; and much more. There is perhaps no more dreaded managerial task than communicating with an employee about a disciplinary problem, but this one-of-a-kind guide helps managers handle any scenario fairly, constructively, and, most importantly—legally.


Author : Pamela McGhee
Peter McAliney
Publisher : John Wiley & Sons
Release : 2007-09-28
Page : 256
Category : Business & Economics
ISBN 13 : 9780470175187
Description :


A detailed guide to successful, efficient project management, written by two pros with a combined 55 years "in the trenches!" Project management is a vital and growing component of many organizations and can literally make or break a company. In this step-by-step guide, two project management consultants present a comprehensive guide to effective project management, complete with real stories and case studies from actual project managers. This straightforward guide cuts through the technical jargon to present an easy-to-follow, easy-to-learn approach to executing any project from beginning to end. Project managers, as well as those who want to learn more about project management, will find this guide to be an indispensable resource for all their projects.


Author : David Parmenter
Publisher : John Wiley & Sons
Release : 2012-05-01
Page : 336
Category : Business & Economics
ISBN 13 : 0470944544
Description :


Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.


Author : Kees van der Heijden
Publisher : John Wiley & Sons
Release : 2011-03-10
Page : 380
Category : Business & Economics
ISBN 13 : 1119995523
Description :


Scenario planning allows companies to move away from linear thinking and better understand external change. Eight years (and 30,000 copies) after publication Scenarios is still acknowledged as the definitive work in the field. Now, Kees van der Heijden brings his bestseller up to date, following up on his original case studies and adding significant new material. The Second Edition changes focus slightly by providing more in-depth analysis and application of the concept of the 'strategic conversation'. While maintaining the underlying rigour of the first edition, van der Heijden revisits the text to make it far more practical and accessible, and in doing so gives you the tools you need to set out and negotiate a successful future course for your organization in the face of significant uncertainty.


Author : Akram Al Ariss
Publisher : Springer Science & Business
Release : 2014-04-28
Page : 289
Category : Business & Economics
ISBN 13 : 3319051253
Description :


This book bridges the research and practice of global talent management. It opens important theoretical and practical avenues to understand the concept internationally while focusing on developing and emerging countries. Chapters derive from various geographic regions and embrace cross-national, comparative, and interdisciplinary perspectives. An open and inclusive approach is used in assessing the challenges of global talent management, strategies to overcome these challenges, and in charting opportunities for future talent management. These three dimensions are crucial to academic researchers and business practitioners for envisioning a positive future role of talent management in businesses and societies. ​