Transforming Service Download Ebook PDF Epub Online

Author : Shonda R. Jones
Pamela R. Lightsey
Publisher : Wipf and Stock Publishers
Release : 2020-05-18
Page : 274
Category : Religion
ISBN 13 : 1532694253
Description :


Transforming Service is a seminal book developed by student services professionals in theological education. This edited volume is new and innovative in that it puts the student services professional and their work with divinity students center-stage. Amid the various and serious changes afoot within the church and academy, there is a need for astute and perceptive expertise to assist professionals and institutions in transforming how to reach, serve, and sustain graduate students in theological education. This book is an offering designed to establish and sustain conversations among student services professionals in theological schools about the nature of the profession and to share wisdom within a rich community of practice that is essential to the success of theological schools. With its rich combination of useful information, reflective instruction on a host of professional leadership issues, and animated narratives on the ways different colleagues address common practices and challenges in their context, Transforming Service is a needed resource to all who engage in theological education.


Author : Gilbert Owusu
Paul O’Brien
Publisher : Springer Science & Business Media
Release : 2014-01-21
Page : 277
Category : Business & Economics
ISBN 13 : 3642449700
Description :


The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service operations. To maximise the efficiency and effectiveness of these operations, organisations have embarked on a wide range of transformation programmes that have sought to introduce automation through the use of workforce management technologies. Despite the potential business value that can be provided by such transformation programmes, too often, the automation technologies have not been fully utilised and their expected benefits have as such not been realised. Scholars of organisation change argue that the success of any transformation programme is a function of how well the technical, political, structural and social aspects of a specific project have been managed. The objective of this edited book is to provide insights into how organisations might successfully transform their field service operations with the help of workforce management technologies. Accordingly, the book is organised into four sections: Section A “The Case for Transforming Service and Field Operations” explains the rationale as to why organisations should actively consider transforming their service and field operations, while Section B presents various “Methods, Models and Enabling Technologies for Transforming Service and Field Operations”. In Section C, a number of “Case Studies” illustrate how new technologies can be applied to field and service operations to deliver concrete business benefits. Lastly, Section D considers “Challenges, Outcomes and Future Directions”. Overall, this book provides valuable insights into how to successfully transform field service operations with automated technologies. It draws on years of experience from different industries and from different perspectives on realising change. It is aimed at managers, technologists, change agents and scholars who are interested in field service operations in general and the use of advanced computing technologies in this area in particular.


Author : Howard H. Goldman
Jeffrey A. Buck
Publisher : American Psychiatric Pub
Release : 2009-06-26
Page : 123
Category : Medical
ISBN 13 : 0890426627
Description :


This compendium of 17 articles addresses the goals set forth by the President's New Freedom Commission on Mental Health in its 2003 report, Achieving the Promise: Transforming Mental Health Care in America. The report represents the first time since the Carter Administration that such a high-level group evaluated U.S. mental health care. The report painted a dismal picture of the nation's mental health system, saying the system was so broken that it was "beyond simple repair." The Commission said that current services focused on "managing disabilities" rather than helping patients achieve a meaningful life in their communities. It also stated that mental health service providers ignored the preferences of consumers and their families. The articles in Transforming Mental Health Services: Implementing the Federal Agenda for Change, originally published between 2006 and 2009 in Psychiatric Services (journal of the American Psychiatric Association), offer recommendations to assist adults with serious mental illness and children with serious emotional disturbances. They include a series of reforms in which the emphasis is on recovery as an achievable goal, and the need for a person-centered orientation in service delivery. There is also discussion of the reasons many service providers resist using a recovery orientation and how this can be remedied. Transforming Mental Health Services: Implementing the Federal Agenda for Change consists of updates of papers written by the Commission's subcommittees addressing issues fundamental to those living with mental illness. It is organized into four sections: The first focuses on the interface between mental health and general health, and on employment, housing, and Medicaid financing. The second continues addressing financing and Medicaid as well as issues related to school mental health, recovery, transformation of data systems, and acceleration of research. The third includes reports from four states with transformation initiatives designed to ensure that consumers have a strong voice in the development of recovery-oriented services. The final section describes progress five years after the President's Commission Report and concludes with a proposal by the current director of the Center for Mental Health Services for a public health model of mental health care for the 21st century. This compilation of well-researched and well-written articles offers an excellent resource for frontline care providers, facility administrators and advocates. It serves as an equally valuable resource for state policy makers who wish to present a convincing case that change is happening and that the recommendations can be translated into effective policies. Although consumers and their families will receive support for their perception that service providers ignore their needs, they will also be encouraged that change for the better is coming to the U.S. mental health care system.


Author : Sir David Varney
Great Britain. Treasury
Publisher : The Stationery Office
Release : 2006-01-01
Page : 90
Category : Business & Economics
ISBN 13 : 011840489X
Description :


The focus of this review is how to save government, citizen and business time and money by examining the scope of integrating front-line service delivery. The Service Sector is an important economic bulwark in a modern society, with technology revolutionizing the way service providers interact with customers. Yet, with the continued pace of social, demographic and technological change, public service delivery is facing an increasing challenge, with a gap developing between public and private service delivery. Central Government delivers such services through departments, whilst departments make use of agents or agencies alone or in co-operation with local government. Such a system develops a transactional relationship, that is, the department focuses on the specific customer need, but does not take account of the overview, that is the Government's relationship with the citizen, who may need multiple services, but has to contact the various but separate helplines, call centres, front-line offices and websites to obtain the relevant service they require. A similar situation seems to apply to business, with the need to provide the same data to different parts of government, for different services. The report believes that a much more fundamental and widespread change is necessary if the public service economy is to match the performance of the best service providers. The Service Sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service. This report focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government to meet a range of their needs and those of business. This report builds on those published by Sir Peter Gershon (ISBN 1845320328) and Sir Michael Lyons (ISBN 1845320093) in 2004 (available on HM Treasury website).


Author : Randy A. Steinberg
Publisher : Trafford Publishing
Release : 2014-03-05
Page : 458
Category : Computers
ISBN 13 : 149071958X
Description :


The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!


Author : Shannon Trout Lamb
Publisher :
Release : 2018
Page : 234
Category : Discipling (Christianity)
ISBN 13 :
Description :


The Transforming Service Project (TSP) curriculum applied experience-based learning and transformative learning theory to acts of service to foster discipleship. Participants engaged in individual post-service reflection, and critical and imaginal discourse surrounding their experiences. Through a mixed method study, the curriculum was found to be effective in fostering the potential for transformative learning surrounding participants' self-perceptions and connections to God. Changes in engagement with the world were seen less consistently. Further research is recommended by narrowing the foci of group discussions, and structuring groups to foster change in engagement across differences, as well as in various types of volunteer training.


Author : Virginia M. Jagla
Joseph A. Erickson
Publisher : IAP
Release : 2013-12-01
Page : 287
Category : Education
ISBN 13 : 1623964202
Description :


Transforming Teacher Education through Service-Learning provides a fresh look at educational reform through the lens of teacher preparation. It poses the question “Why service-learning now?” as it discusses the meaningful ways service-learning pedagogy can transform the approaches used to prepare teachers to educate tomorrow’s children. The pedagogy of service-learning has significant implications for teacher education. Its transformative aspects have far reaching potential to address teacher candidate dispositions and provide deeper understanding of diversity. Knowledge of the pedagogy and how to implement it in candidates’ future classrooms could alter education to a more powerful experience of democracy in action and enhance the civic mission of schools. The current and ongoing research found within this volume is meant to continue support of the notion of educational reform. Because the vision we hold becomes the reality we experience, it is imperative to consider the question—Why service-learning now?—as we adjust teacher preparation programs to promote engaging opportunities for today’s youth.


Author : Xiaofang Zhou
Jianzhong Li
Publisher : Springer Science & Business Media
Release : 2006-01-09
Page : 1224
Category : Computers
ISBN 13 : 9783540311423
Description :


This book constitutes the refereed proceedings of the 8th Asia-Pacific Web Conference, APWeb 2006. More than 100 papers cover all current issues on WWW-related technologies and new advanced applications for researchers and practitioners from both academic and industry.


Author : F. LeRon Shults
Steven J. Sandage
Publisher : Baker Academic
Release : 2006-06-01
Page : 302
Category : Religion
ISBN 13 : 9781441201775
Description :


The twenty-first century has given rise to a growing interest in the intersection of science, religion, and spirituality. Few books address these issues from multiple perspectives and theories. To fill this void, F. LeRon Shults and Steven Sandage, coauthors of The Faces of Forgiveness (winner of the Narramore Award from the Christian Association for Psychological Studies) continue their interdisciplinary dialogue in their latest work, Transforming Spirituality. In this book Shults and Sandage address the subject of spiritual transformation through the lenses of psychology and theology. In addition to college and seminary students, Transforming Spirituality will appeal to readers interested in Christian spirituality. What is more, it provides helpful insights for counselors, psychologists, and others who work in the mental health field.


Author : Sabine Junginger
Publisher : Taylor & Francis
Release : 2016-12-01
Page : 188
Category : Business & Economics
ISBN 13 : 1317007875
Description :


For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.


Author : Shane Lavery
Dianne Chambers
Publisher : Emerald Group Publishing
Release : 2017-11-28
Page : 296
Category : Education
ISBN 13 : 1787149129
Description :


This book investigates the role of Service Learning in supporting inclusive practice. Specifically, it explores the process of Service Learning and the intersection with inclusion in classroom and community.


Author : Jochen Wirtz
Publisher : FT Press
Release : 2012-08-31
Page : 720
Category : Business & Economics
ISBN 13 : 0133358976
Description :


Make it easy for students to understand: Clear, Simple Language and Visual Learning Aids The authors use simple English and short sentences to help students grasp concepts more easily and quickly. The text consists of full-colored learning cues, graphics, and diagrams to capture student attention and help them visualize concepts. Know Your ESM presents quick review questions designed to help students consolidate their understanding of key chapter concepts. Make it easy for students to relate: Cases and Examples written with a Global Outlook The first edition global outlook is retained by having an even spread of familiar cases and examples from the world’s major regions: 40% from American, 30% from Asia and 30% from Europe. Help students see how various concepts fit into the big picture: Revised Framework An improved framework characterized by stronger chapter integration as well as tighter presentation and structure. Help instructors to prepare for lessons: Enhanced Instructor Supplements Instructor’s Manual: Contain additional individual and group class activities. It also contains chapter-by-chapter teaching suggestions. Powerpoint Slides: Slides will feature example-based teaching using many examples and step-by-step application cases to teach and illustrate chapter concepts. Test Bank: Updated Test Bank that is Test Gen compatible. Video Bank: Corporate videos and advertisements help link concept to application. Videos will also come with teaching notes and/or a list of questions for students to answer. Case Bank: Cases can be in PDF format available for download as an Instructor Resource.


Author : Jochen Wirtz
Publisher : World Scientific
Release : 2016-12-09
Page : 704
Category : Business & Economics
ISBN 13 : 1944659072
Description :


Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.


Author : Samuel Petros Sebhatu
Bo Enquist
Publisher : Routledge
Release : 2021-09-06
Page : 252
Category : Business & Economics
ISBN 13 : 1000411656
Description :


Interconnecting the concepts of sustainability, innovation and transformation, this book explains how organizations have successfully transformed themselves and wider society to foster a more sustainable future, and identifies the difficulties and challenges along the way. Part of the Principle of Responsible Management Education (PRME) series, the book promotes a strong voice for meeting sustainability challenges for transformative change in a globalized world through business education and practice. A transition to a more sustainable way of doing business can only be attained by combining technology with profound system innovations and lifestyle changes. The chapters in the book, each written by a strong and well-recognized team of researchers in the field, open up the discussion about a new partnership between sustainability, innovation, and transformation that includes the global society (big world), the biosphere (small planet), and also requires a deep mind shift. The book presents cases from business (including Ikea and Eataly) and other service networks including the Base of the Pyramid (BoP), and illustrates how these organizations have transformed themselves for a sustainable future. The research perspectives are macro (policies and legislation), meso (institutional practices) and micro (business practices and individual behavior). This book is where research meets real-world business and societal practice. The chapters are grounded in business research, specifically the interdependencies between sustainability, innovation, and transformation, which makes for a robust basis for describing, explaining, and understanding the complex challenges faced by business and society in the 21st century. The book is intended for graduate- and postgraduate-level students and executive education with implications for practitioners. Furthermore, it contributes to multidisciplinary research in the field of interaction between business and society with a view to extending the firm-centric view to encompass a broader, systemic, and dynamic understanding of business and societal transformation.


Author : Iraj Abedian
Brigid Strachan
Publisher : Juta and Company Ltd
Release : 1998
Page : 200
Category : Budget
ISBN 13 : 9781919713267
Description :


The health services in South Africa have undergone a major reorientation in an attempt to provide the poorest and most vulnerable segments of society with increased access to affordable, quality health care. Unfortunately, the new policies and health plans have not translated into a commensurate improvement of actual health service delivery and health status. A key missing element has been the lack of an appropriate financial planning and budgeting system. This book, Transformation in Action, attempts to fill the void that exists between planning, budgeting and implementation in the public health sector. Drawing on local and international research and policy experiments, it outlines an alternative system called the Performance Budgeting System (PBS). Unlike the current budgeting system, the PBS system integrates financial planning and management with strategic, operational, performance and quality management objectives to ensure that, within budget constraints, service delivery outputs have the greatest possible impact on health outcomes. In so doing, this system can contribute substantially to achieving the objectives of recent public sector reform initiatives and the ideals of the Constitution.


Author : International Engineering Consortium
Publisher : Intl. Engineering Consortiu
Release : 2007
Page : 367
Category : Business & Economics
ISBN 13 : 9781931695558
Description :


Examines the new implementations, evolution, and service-delivery strategies, along with success stories of IMS?an open, standardized, operator-friendly, next-generation multimedia architecture for mobile and fixed IP services. IMS holds great promise for the industry, especially as it merges with the internet and the cellular world?through fixed-line services and cellular technologies?to provide ubiquitous access, internet technologies, and appealing new services. The aim of IMS is not only to provide new services, but also to provide all current and future services that the internet provides.


Author : Elizabeth Rivlin
Publisher : Northwestern University Press
Release : 2012
Page : 218
Category : Literary Criticism
ISBN 13 : 0810127814
Description :


In The Aesthetics of Service in Early Modern England, Elizabeth Rivlin explores the ways in which servant-master relationships reshaped literature. The early modern servant is enjoined to obey his or her master out of dutiful love, but the servant's duty actually amounts to standing in for the master, a move that opens the possibility of becoming master. Rivlin shows that service is fundamentally a representational practice, in which the servant who acts for a master merges with the servant who acts as a master. Rivlin argues that in the early modern period, servants found new positions as subjects and authors found new forms of literature. Representations of servants and masters became a site of contact between pressing material concerns and evolving aesthetic ones. Offering readings of dramas by Shakespeare, Jonson, and Thomas Dekker and prose fictions by Thomas Deloney and Thomas Nashe, Rivlin suggests that these authors discovered their own exciting and unstable projects in the servants they created.


Author : Robin G. Qiu
Publisher : John Wiley & Sons
Release : 2014-07-03
Page : 336
Category : Technology & Engineering
ISBN 13 : 1118551850
Description :


Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Managementprovides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features: Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.


Author : Wang, John
Publisher : IGI Global
Release : 2010-11-30
Page : 444
Category : Business & Economics
ISBN 13 : 1609601408
Description :


"This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems"--Provided by publisher.


Author : Annette Johnson
Cassandra McKay-Jackson
Publisher : Oxford University Press
Release : 2018-01-02
Page : 120
Category : Education
ISBN 13 : 0190858729
Description :


Critical Service Learning Toolkit offers a strengths-based, interdisciplinary approach to promoting social competence while enhancing emotional and academic skill development. Designed as a user-friendly guide to carrying out successful CSL projects, this Toolkit provides practitioners with step-by-step assistance in planning, implementing, and evaluating Critical Service Learning (CSL) projects in elementary and high schools. CSL trains youth to become active and conscientious citizens through engagement and leadership experiences that meet real needs in the community. This approach is unique in that it places the youth/student at the center of the process. Prioritizing social and emotional learning (SEL) and school engagement, CSL changes the role of the school-based, counseling professional into that of a facilitator who encourages skill-building, reflection, and civic engagement. Cultivating self-awareness, social-consciousness, and critical-thinking skills, brainstorming and community web mapping activities serve as the cornerstone of CSL and allow youth to become comfortable articulating concerns about their communities. By extending learning beyond the classroom and into the community, CSL enhances what is taught throughout the school curriculum, at all levels, and fosters a sense of civic responsibility and social agency.